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Support Center

Get help with Cyber QRG AI. Find answers to common questions, troubleshooting guides, and contact support.

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Documentation

Comprehensive guides for getting started, advanced features, and best practices.

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Troubleshooting

Common issues and solutions for app functionality, data sync, and offline access.

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Contact Support

Need personalized help? Reach out to our support team for assistance.

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Security

Report security issues responsibly. We take vulnerability reports seriously.

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Frequently Asked Questions

How do I download and install Cyber QRG AI?
Cyber QRG AI is available on the App Store. Search for "Cyber QRG AI" or visit our App Store page. The app is free to download with optional in-app purchases for premium industry packs.
How does offline access work?
Once you download industry packs within the app, all content is stored locally on your device. You can access standards, frameworks, and search functionality without an internet connection. Updates are synced when you're back online.
What industries and standards are covered?
We cover 13 comprehensive industry packs including DoD, NIST, CISA, STIGs, HIPAA, financial services, critical infrastructure, cloud security, network security, application security, data protection, incident response, and risk management frameworks.
How does the AI-powered search work?
Ask questions in natural language about any cyber topic. Our AI analyzes your query against official standards and frameworks, providing context-aware answers with citations to source documents. Results include relevant excerpts and cross-references.
Is my data secure and private?
Yes. Core reference features work offline and do not require an account. Downloaded content packs are stored on your device. If you enable AI features, requests are sent to the AI Relay URL you configure; your AI Relay token (if provided) is stored on-device (iOS Keychain). See our Privacy Policy for full details.
How do I verify updates are authentic?
Updates are delivered as signed artifacts (data pack + signature + public key). The app verifies signatures before applying updates. If signature verification fails, the update is rejected.
How do I report a security vulnerability?
Email security@cyberqrgai.com with a clear description, affected version/device, and reproduction steps. Please do not include classified/CUI, secrets, credentials, or sensitive customer data.
How often are standards and frameworks updated?
We regularly update all standards and frameworks to ensure you have the latest versions. Updates are delivered through the app automatically when available. Major framework changes are highlighted in our changelog.
Can I export procedures and checklists?
Yes, you can export procedures, checklists, and search results in various formats. This feature is particularly useful for compliance documentation, audit preparation, and training materials.
What devices are supported?
Cyber QRG AI is available for iOS devices (iPhone and iPad) running iOS 17.0 or later. A macOS version is planned for future release. The app is optimized for both phone and tablet interfaces.
How do I report bugs or request features?
You can contact our support team through the contact methods below. Please include details about your device, iOS version, and steps to reproduce any issues. Feature requests help us improve the app for all users.

Contact Support

Can't find what you're looking for? Our support team is here to help.

📧 Email Support

Get help with technical issues, account questions, or general inquiries.

support@cyberqrgai.com

🐛 Bug Reports

Report bugs or technical issues to help us improve the app.

bugs@cyberqrgai.com

💡 Feature Requests

Suggest new features or improvements for future updates.

features@cyberqrgai.com

🛡️ Security

Responsible disclosure for vulnerabilities or security concerns.

security@cyberqrgai.com